Dale's Shoes Online Customer Service

When placing a credit-card order on this web site, you are in "Secure" mode. We use SSL (Secure Socket Layer) encryption and the details of your order are kept within our network. You will see the "https" protocol in the URL window of your web browser when you reach the point of entering your credit card information. You will also see an icon of a lock on your browser's status bar. This will assure you that your information is safe and secure.

Our site operates on a dedicated server. It is not in an environment where others could possibly gain access to our data files.

In order to prevent credit card fraud, the "Billing Address" must match the information on file with the issuing credit card company. The "Billing Address" is the same address that the credit card bill goes to. The street number and the ZIP code must match for us to be able to ship the order.

Regarding Credit Card Fraud:
Those using credit cards fraudulently on this web site will be prosecuted to the fullest extent of the law. We are very aggressive in this area and have an absolute Zero Tolerance policy. In such cases, we will turn over to Federal authorities all information that we have on you including but not limited to your name, shipping address, e-mail address, phone numbers and IP address. We take credit card fraud very seriously and have prosecuted several offenders in the past, many of whom are still in jail after being caught as a result of our efforts and efforts by other aggressive merchants. We have established a network of other merchants and law enforcement personnel in most states in our effort to fight fraud. We have people on our staff who are very crafty at finding fraud perpetrators and revealing their identity to law enforcement authorities.
If you are fraudulently using a credit card, do yourself a favor and use it elsewhere. You will be caught and we will have no mercy on you if you use it here.

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